Effective Date: May 13, 2025
At de-mascotas.es, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and relevant Spanish laws.
📋 1. Information We Collect
We collect personal data when you:
- Browse our website: Information such as IP address, browser type, and pages visited.
- Make a purchase or inquiry: Name, email address, phone number, shipping address, and payment details.
- Subscribe to newsletters: Email address and preferences.
- Participate in promotions or surveys: Relevant responses and contact information.
🛠️ 2. How We Use Your Information
Your data is utilized to:
- Process transactions: Fulfill orders and manage payments.
- Provide customer support: Address inquiries and resolve issues.
- Send updates: Inform you about order status, new products, and promotions.
- Improve our services: Analyze user behavior to enhance website functionality.
🔒 3. Data Protection Measures
We implement robust security measures to protect your personal information:
- Encryption: Secure Socket Layer (SSL) technology safeguards data during transmission.
- Access controls: Restricted access to personal data within our organization.
- Regular audits: Periodic reviews of our data handling practices.
🍪 4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience:
- Session cookies: Maintain user sessions and preferences.
- Analytical cookies: Collect data on website usage for performance improvements.
- Marketing cookies: Deliver personalized advertisements
You can manage cookie preferences through your browser settings.
🤝 5. Third-Party Sharing
We do not sell or rent your personal data. However, we may share information with:
- Service providers: Payment processors and shipping companies to facilitate transactions.
- Legal authorities: When required by law or to protect our rights.
All third parties are obligated to maintain the confidentiality and security of your data.
📬 6. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data.
- Rectify: Correct inaccurate or incomplete information.
- Erase: Request deletion of your data under certain conditions.
- Restrict processing: Limit how we use your data.
- Data portability: Receive your data in a structured, commonly used format.
- Object: Oppose data processing based on legitimate interests.
To exercise these rights, contact us at privacy@de-mascotas.es.
🔄 7. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
📞 8. Contact Us
For questions or concerns regarding this Privacy Policy:
- Email: privacy@de-mascotas.es
- Address: 123 Pet Avenue, Madrid, Spain
- Phone: +34 600 123 456
❓ Frequently Asked Questions
1. Do you share my data with third parties?
We only share data with trusted service providers necessary for order fulfillment and legal compliance.
2. How can I access or delete my personal information?
Contact us at privacy@de-mascotas.es to request access or deletion of your data.
3. What security measures are in place to protect my data?
We use SSL encryption, access controls, and regular audits to safeguard your information.
4. Can I opt out of marketing communications?
Yes, you can unsubscribe from newsletters at any time via the link provided in our emails.
5. How do you handle cookies and tracking?
We use cookies to enhance user experience and analyze website performance. You can manage cookie settings through your browser.
For more information on data protection regulations in Spain, visit the Spanish Data Protection Agency (AEPD).
de-mascotas.es – Committed to your privacy and the well-being of our animal companions.