Effective Date: May 13, 2025
At de-mascotas.es, we are committed to ensuring the safe, humane, and efficient delivery of our animals and products. Our shipping and delivery practices comply with European Union regulations and international standards to guarantee the well-being of our animals during transit.
🐾 Shipping of Live Animals
We specialize in the transportation of various animals, including:
- Birds: Parrots (Macaw, African Grey, Cockatoo), other exotic birds
- Mammals: Puppies (Pomeranian, Maltese, Chihuahua, Shar Pei, Chow Chow, Maltipoo, Rottweiler, English Bulldog), Kittens (Munchkin, Bengal, Maine Coon, Singapura, Somali, Savannah), Sugar Gliders
- Reptiles: Pythons, Monitor Lizards
- Fish: Goldfish, Arowana
Our shipping methods adhere to the following standards:
- EU Regulations: Compliance with Regulation (EC) No 1/2005 on the protection of animals during transport, ensuring animals are fit for travel, provided with necessary care, and transported in suitable conditions.
- IATA Guidelines: For air transport, we follow the International Air Transport Association’s Live Animals Regulations (LAR), which include requirements for container specifications, labeling, and handling procedures.
📦 Packaging and Handling
- Containers: Animals are placed in species-appropriate, secure, and comfortable containers that meet IATA and EU standards
- Labeling: All shipments are clearly labeled with handling instructions, species information, and emergency contact details.
- Health Checks: Prior to dispatch, animals undergo health examinations to ensure they are fit for travel.
🌍 Delivery Coverage
We offer delivery services across Europe, ensuring:
- Timely Delivery: Efficient logistics to minimize transit time.
- Tracking: Real-time tracking information is provided for all shipments.
- Customer Support: Dedicated support team available to address any delivery inquiries.
📝 Required Documentation
Each shipment includes:
- Health Certificate: Issued by a licensed veterinarian, confirming the animal’s health status.
- EU Pet Passport: For applicable species, detailing identification and vaccination records
- CITES Permit: For species listed under the Convention on International Trade in Endangered Species, as required.
📅 Delivery Timeframes
- Standard Delivery: 3-7 business days, depending on destination and species.
- Express Delivery: Available upon request for certain species and locations.
❓ FAQs
1. How do you ensure the animals’ safety during transport?
We adhere to strict EU and IATA regulations, using appropriate containers and ensuring animals are healthy and comfortable throughout the journey.IATA
2. Can I track my shipment?
Yes, tracking information is provided once your order is dispatched.
3. What documents will I receive with my animal?
You will receive a health certificate, EU pet passport (if applicable), and any necessary permits.
4. Do you ship to all European countries?
We offer shipping across Europe, subject to local regulations and species-specific restrictions.
5. What should I do upon receiving my animal?
Inspect the animal immediately, ensure it is comfortable, and consult the provided care guidelines. Contact us if you have any concerns.
For more information or assistance, please contact us at support@de-mascotas.es or visit our website at https://de-mascotas.es/.