Effective Date: May 13, 2025
At de-mascotas.es, we are committed to the health and well-being of all our animals. Our Health Guarantee ensures that every pet we offer is healthy, well-cared for, and ready to become a cherished member of your family.
🐾 Our Commitment to Animal Health
We specialize in the sale of various animals, including:
- Birds: Parrots (Macaw, African Grey, Cockatoo), other exotic birds
- Mammals: Puppies (Pomeranian, Maltese, Chihuahua, Shar Pei, Chow Chow, Maltipoo, Rottweiler, English Bulldog), Kittens (Munchkin, Bengal, Maine Coon, Singapura, Somali, Savannah), Sugar Gliders
- Reptiles: Pythons, Monitor Lizards
- Fish: Goldfish, Arowana
Our animals are:
- Veterinarian-Checked: Each animal undergoes a thorough health examination by a licensed veterinarian before sale.
- Vaccinated and Dewormed: All necessary vaccinations and deworming treatments are administered as per species requirements.
- Socialized and Trained: We ensure our animals are well-socialized and, where applicable, trained for ease of integration into their new homes.
- Documentation Provided: Each animal comes with a Health Certificate, EU Pet Passport (if applicable), and any required permits.
🧬 Health Guarantee Details
Our Health Guarantee includes:
- 14-Day Health Warranty: If your pet is diagnosed with a congenital or hereditary condition within 14 days of purchase, we offer a replacement or refund, subject to our terms and conditions.
- Lifetime Support: We provide ongoing support and advice to ensure the continued health and happiness of your pet.
- Compliance with Regulations: All our practices adhere to EU regulations, including Regulation (EU) 576/2013 concerning the non-commercial movement of pet animals.
🐣 Hatching Fertile Eggs
For customers purchasing fertile eggs:
- Incubation Guidance: We provide detailed instructions on incubator settings, humidity levels, and turning schedules to ensure successful hatching.
- Post-Hatch Care: Advice on feeding, brooding temperatures, and health monitoring of hatchlings.
- Support: Our team is available to answer any questions during the incubation and hatching process.
❓ FAQs
1. What does the Health Guarantee cover?
It covers congenital or hereditary conditions diagnosed within 14 days of purchase.
2. What documentation will I receive with my pet?
You will receive a Health Certificate, EU Pet Passport (if applicable), and any necessary permits.
3. Do you provide support after the sale?
Yes, we offer lifetime support and advice for all our customers.
4. Are your practices compliant with EU regulations?
Absolutely. We adhere to all relevant EU regulations concerning animal health and movement.
5. Do you offer guidance for hatching fertile eggs?
Yes, we provide comprehensive instructions and support throughout the incubation and hatching process.
For more information or assistance, please contact us at support@de-mascotas.es or visit our website at https://de-mascotas.es/.